Excellence In Customer Service2017-01-25T16:45:40+01:00

Excellence In Customer Service…

A highly practical workshop

A highly practical workshop in which you will be able to understand what excellent customer service looks, sounds and feels like. As Mary Porter says “What are the 3 esses?”

Learning Outcomes

Understand Customer Expectations and Finding our State of Excellence

Explain how communication barriers can affect service delivered

Recognise the importance of listening and questioning effectively

State the importance of assertive behaviour when dealing with demanding customers

Understand what is meant by telephone professionalism

Use a model to deal with complaint handling

This workshop will be designed specific to your company needs and service promises. If we don’t train our staff to understand what the minimum service levels are, how do we expect them to know and to exceed them!

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