Customer Focused Communication Skills…

Concept of communicating at a conscious level

This workshop will introduce all learners to the concept of communicating at a conscious level. Appreciating how we communicate can affect customer perception is a powerful tool and we will visit the reality and the perception.

Learning Outcomes

Understand the principles in communicating effectively

Appreciate the impact of self and others

Discover the drivers of verbal and non-verbal behaviour

Understand why people might respond the way they do

See the world through other people’s eyes

Enhance your listening skills and discover the powerful effect this has in forming relationships

Learn about the different types of questions and when to use them

Deliver messages effectively through a series of practical exercises

This workshop will be fun and participative with numerous group exercises to illustrate learning points and allow you to practice your new skills

Get in Touch

Contact us to see how we can help your business.