Learn how to be more assertive with this highly practical workshop that will equip you with the skills and techniques to increase your self-confidence and effectiveness, leading to positive outcomes when dealing with others.
Understand the difference between aggressive and submissive behaviours and the impact both have on outcomes
Learn an array of tools and techniques to enable them to think and behave in an assertive manner
Learn a simple yet powerful definition of “being assertive”
Discover the 6 levels of the assertion toolbox
Learn techniques for behaving assertively in certain situations
Practice the techniques and tools and receive feedback
This course will be participative with numerous group exercises to illustrate learning points and allow you to practice your new skills.