Customer Focused Communication Skills…
Concept of communicating at a conscious level
This workshop will introduce all learners to the concept of communicating at a conscious level. Appreciating how we communicate can affect customer perception is a powerful tool and we will visit the reality and the perception.
Learning Outcomes
Understand the principles in communicating effectively
Appreciate the impact of self and others
Discover the drivers of verbal and non-verbal behaviour
Understand why people might respond the way they do
See the world through other people’s eyes
Enhance your listening skills and discover the powerful effect this has in forming relationships
Learn about the different types of questions and when to use them
Deliver messages effectively through a series of practical exercises
This workshop will be fun and participative with numerous group exercises to illustrate learning points and allow you to practice your new skills
